Your wellbeing and safety are our priority!
The lifts
As a result of government decisions, the lifts are closed until 7 January 2021 (date to be confirmed).
The lift company will ensures transport by chairlift, skilift or gondola respecting the sanitary rules and regulations, as soon as the opening of the ski areas is authorised by the government :
- wearing a facemask is mandatory while queuing and on the lifts, for everybody aged 11 and over.
- no restrictions on the number of people on the ski lifts.
- respect social distance in waiting lines,
- hand sanitising gel at disposition at the lift ticket offices,
- indication of walking direction,
- contact points are thoroughly cleaned on daily baisis
- no masks on the slopes
Your ski pass
For your comfort we recommend that you purchase ski passes online. In addition you will benefit from our best rates (prices are lower than those applied at the lift ticket offices).Special terms of cancellation winter season 2020.2021
1) 2020/2021 Chatel Liberté and Portes du Soleil lifts passes (are not included half price lift passes sold the 26th may 2020 the day of the flash sale) – cancellation without any particular condition for purchase until the 11th of December 2020 end refund minus 50 € per ski pass as administrative fees.
2) Regarding Chatel Liberté and Portes du Soleil daily lift passes (and from 1 to 15 consecutive days lift passes:
- cancellation and full refund without any conditions if purchase until 15 days before the validity start date of the lift pass, subject to booking before 19/12/2020.
- cancellation and full refund if purchase until 1 day before the validity start date of the lift pass in case the holidays have to be cancelled for any reason due to the COVID 19 pandemic (contagion proved health emergency, containment in the country of residence or destination, quarantine measures or bordure closures on documentary evidence such as medical certificate, employee certification…) subject to booking before 19/12/2020 (except the for the ski passes bought with 50% discount on the special Black Friday offer the 04/12/2020) .
Special conditions of refund - Winter season 2020.2021
In case of administrative closure of the full Portes du Soleil ski resort due to pandemic during more than 15 consecutive days, the Chatel Liberté and Portes du Sleil lif passes may be subject of a refund or a credit note:
- For the 2020/2021 season lift passes: a credit note or a refund based on the number of closing weeks multiplicate bye the lift pass season price paid by the client.
- Regarding the 1 to 15 consecutive days: a credit note or a refund on the prorate temporis of unused days, based on the price paid by the client.
- For the daily pass: a credit note or a refund of the unused lift passes based on the price paid by the client.
Any request for compensation relating to articles 5-6 and 7 must be sent by email or by letter to SAEM Sports et Tourisme - 281 route de Thonon – 74390 CHATEL within 30 days of the end of the ticket’s validity. Beyond this period, requests will not be processed.
Accommodation
Our hosts offer several reservation facilities (short stays, last-minute, simplified cancellation....). They are well prepared to welcome you in the safest circumstances :- Reinforced cleaning/disinfection in the accommodation with appropriate equipment and products,
- less people in open areas,
- adapted arrival and departure times.
- wearing a facemask is compulsory in all communal and enclosed spaces.
- organisation of customer flows and presence in collective areas to ensure physical distancing according to the configuration of the premises.
- organisation of buffets to avoid grouping customers and employees together.
- reception protocol adapted to barrier gestures.
Many accommodation providers have cancellation conditions in place. Do not hesitate to contact your accommodation provider for details.
Châtel Reservation :
When you arrive at our office:- Observance of preventive measures and social distancing recommendations
- Compulsory wearing of face mask
- Limited number of people on the premises
- Installation of Plexiglas guards
- Provision of hand sanitizer
- Disinfection of payment terminals
- All customers will be informed of the health and safety recommendations on arrival
- Containment
- Travel restrictions
- Quarantine imposed in your town or country
- Ski resort closure for sanitary decision
These measures have to be in effect at the moment of your stay.
* Refund of the entire amount of your booking except 40 € of administrative fee.
Private gatherings:
Gathering restrictions of 6 people are intended for public spaces and recommended for private space.
Holiday rentals are therefore not affected. Neither are children's stays considered as professional gatherings.
At the ski school
- Wearing a mask is compulsory during class gatherings, for instructors and students aged 11 and over.
- Compliance with sanitary mesures in public places:
- Contact points and loaned equipment are thoroughly cleaned on daily basis.
- wearing a mask is compulsory for everybody aged 11 and over.
- Sanitising gel available
- No limited number of people in the class
Ecole du ski Français Ecole de ski Châtel Sensations Ecole de ski Pro Skiing Ecole Ski Academy Ecole de ski Snowride
Activities and animations
Activities
- A lot of activities can be done alone, with family or in small groups : snowshoeing, the Fantasticable, paragliding, visiting and exploring the local heritage, snake glisse, yooner....
We advise you to contact them directly for further information.
Animation
An adapted animation programm is offered to meet everyones needsThe aquatic center Forme d'O
As soon as it receives government authorisation, the aquatic centre will be open every day. Specific health measures are applied:- Wearing a masque is compulsory up to the lockers.
- Hand sanitising gel is available at the entrance.
- Cleaning measurements enforced.
- A walking direction is indicated.
- The use of the lift is reserved for people with disabilities.
- 15 people maximum in the sport room.
- Wearing a mask is compulsory for the cares in the spa.
- Booking essential for activities.
The Old Customs House
The Vieille Douane will be ready to reopen its doors to you as soon as this is allowed by respecting the following measures:- Wearing a facemask is compulsory for everybody aged 11 and over.
- Contact points are thoroughly cleaned on daily basis. Ventilation.
- Hand sanitising gel available.
- Compliance with social distancing.
- 10 people maximum
Cinemas
As soon as the government authorisation to open the cinemas in Châtel has been given, the Châtel cinemas will implement the following measures:- 6 people maximum per group.
- 1 empty seat between two people.
- Wearing a mask is compulsory for everybody aged 11 and over.
- Compliance with social distancing.
Transport
Shuttles:
- Wearing a facemask is compulsory for everyone aged 11 and over.
- Hand sanitising gel available.
- Entrance and exit are seperated.
- Drivers are wearing a facemask.
- Contact points are thoroughly cleaned on daily basis.
Cafés, bars and restaurants
As soon as the opening authorisation is official, the cafés, bars and restaurants welcome you while applying all sanitary rules to ensure your safety :
- A facemask is mandatory at the entrance and while circulating inside the building.
- Hand sanitising gel is at you disposition at the entrance,
- Extra space has been created between table to respect the social distance rules,
- Cleaning measurements have been reinforced.
- Maximum 6 people per table.
- Wearing a mask and very regular hand washing for all staff.
The shops
Our shopholders welcome you with a smile while respecting the hygiene and distance rules and regulations:- A facemask is mandatory.
- Contact points are thoroughly cleaned on daily basis. Ventilation.
- Hand sanitising gel available.
- Compliance with the social distancing.
- All hired equipment is thoroughly cleaned.
The Tourist Office
The Tourist Office welcomes you Monday to Friday from 9am to noon and from 2 to 6pm, Saturday from 9am to noon and from 2 to 5pm.- A facemask is mandatory,
- Hand sanitising gel is at disposition at the entrance,
- 2 persons per family/group at the same time,
- A walking direction is indicated.
- Brochures, flyers and other documentation is no longer on display but can be acquired at the service desk with our hostesses.
- Wifi, childrens play area and the playstation are not available to avoid the immobility of people.
- All the staff is wearing a facemask.
- Plexiglas installed at the desks.
- Exterior information display reinforced.
